Haaste

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Osana projektia:

• Manage all aspects of the operation of the organization's information systems, including cloud services, local systems, computer applications, networks, communication systems and end-user computers;

• Ensure the availability of IT operations and services, provide technical support for internal or external events organized by Unipartner and assist internal initiatives with the creation of the necessary tools (e.g. PowerApps, website, forms);

• Responsible for technical support services and will provide a first-rate support service;

• Provide remote technical assistance to internal customers in order to resolve problems;

• Answering calls from internal customers, collecting requests for information, analyzing user requirements and providing telephone/email/network support to internal customers;

• Follow up incidents until they are resolved or closed;

• Act as a reference for your colleagues;

• Carry out local and remote troubleshooting using diagnostic techniques and pertinent questions; 

• Diagnosing errors or technical problems and determining the appropriate solutions; 

• Accompanying the customer in the problem-solving process;

• Identifying and suggesting possible improvements to procedures.

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Älä huoli, sinun ei tarvitse tehdä tätä yksin. Olet osa tiimiä, jolla on useita eri tasoja asiantuntemusta ja taitoja.

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Sinä kasvat, kuten mekin.